Brigita's Blog: Trust And Patience Will Lead to Success

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Trust And Patience Will Lead to Success

 

Trust and Patience Will Lead to Success

 

                                Having trust and patience will build a successful relationship

 

A few years ago, I had adopted an Off-the-Track Thoroughbred mare.  She was trained to have a saddle and a rider on her back, but had no other real training.  All she knew was once a rider got on her back, she had to run around a track with other horses.

 

The first and foremost thing we had to learn was to trust each other, then build a connection and bond.  This was no easy task and a bit of a challenge.  I tried various training methods, some of which did not work.  A few made things worse.  She trusted the head horse of the herd more than she did me.  It was my challenge to get her to trust me enough that she wanted to stay with me and not the herd.

 

The final method I tried was the one that worked the best.  It was positive training with no punishments and lots of patience.  You see, horses do not plan to be disobedient.  They want to please, but many times they do not understand what is being asked of them.  When they take a step in the right direction when asked of a task, even if it is a small one, they get praised, then quit for the day instead of repeating it "until they get it right" which will confuse them.  Each day we make more steps in the right direction until they completely understand what is asked, without any frustration, yelling and screaming, or punishment.  Little by little they gain trust.

 

The same is true with us working with our clients.  In order for our business relationships to work, they must trust us. 

 

There are times we assume our clients know what we are talking about, but in reality they are totally confused.  We have to take the time to explain each step to them, one little step at a time.  We also should explain it in simple terms and be patient.  If they have questions or concerns, let's calmly answer and address them.  

 

Building trust is a good way to have a successful relationship with our clients.

 

Brigita McKelvie is a REALTOR®  (Pennsylvania License #RS297130) with Cindy Stys Equestrian & Country Properties, specializing in rural and horse properties and farms in Eastern Pennsylvania.  She has an e-Pro® (Certified Internet Expert) certification and a GRI (Graduate, REALTOR® Institute) designation.  

Brigita McKelvie, REALTOR

Pennsylvania License #RS297130

Rural and Horse Properties and Farms

 

Cindy Stys Equestrian & Country Properties, Ltd.Cindy Stys Equestrian & Country Properties, Ltd.

 

The Premier Equine and Country Real Estate firm serving Eastern Pennsylvania from back yard operations to world class equestrian facilities.

Use a REALTOR with "horse sense" that doesn't horse around when it comes to horse properties.

 

 

e-ProGRI (Graduate, REALTOR Institute)BNI

 

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Comment balloon 32 commentsBrigita McKelvie, Associate Broker • January 17 2018 03:32PM

Comments

Brigita, what a great way to bring this article around.  I loved the way it was written and your story about the horse.  This is so true in our business and other areas of our lives as well. Thanks for the enjoyable post! Have a great day!

Posted by Brenda J. Andrew, Professional Realtor in Corpus Christi, TX (ULTIMA REAL ESTATE) 10 months ago

Any relationship requires trust to succeed and to thrive for any length of time

Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) 10 months ago

Hi, Brenda!

So glad that you enjoyed the post.

Make it a great day!

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Hi, William!

Absolutely!

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Building trust is the most important thing to do with clients. If there is no trust, problems often arise.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) 10 months ago

Hi, Nick & Trudy!

Trust is very important, no matter who you are dealing with: horse, animal or human.  Good relationships are built on trust.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

I love your niche, Brigita. Saw your photo on another post as a comment and had to come visit. Well done with your branding. D 

Posted by Debb Janes EcoBroker and Bernie Stea JD, REALTORS® in Clark County, WA (ViewHomes of Clark County - Nature As Neighbors) 10 months ago

Hi, Debb!

Thank you.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

I work hard to earn the trust of my clients every day.  We are in a people relationship business.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) 10 months ago

Good morning, Tammy!

Yes, we are.  We should all build a lasting, trusting relationship with our clients.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Hi Brigita: First of all, I want to thank you on behalf of that lucky horse who found you to learn that there is more to life than run around a track. And, yes, many clients are the same. They just don't know everything that it entails to make a transaction close.

Posted by Hella M. Rothwell, Broker/Realtor®, Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea 10 months ago

I totally agree. We have to help the client develop trust in us and you are right we have to take it slow and easy.

Posted by Mike Frazier, Northwest Tennessee Realtor (Carousel Realty of Dyer County) 10 months ago

Horses are amazing creatures, aren't they? I agree with many of your points. Trust needs to be built and gained. We have to gain the trust of our clients and trust them. It is a relationship. Thank you for sharing. 

Posted by Corey Martin, Real Estate and Management Solutions (Martin Presence Group) 10 months ago

So true. I say start slow and prove to your customer you are in it for the long run!

Posted by Paul McFadden, Pest Control, Seattle, WA. (Paratex) 10 months ago

Thank you for sharing your thoughts on trust. As we work with clients we sometimes forget that the terms we use each day may not be the ones the client uses on a daily basis. 

Posted by Laura Filip, What can we do for you today? (Laura Filip Broker , Opening doors for All Seasons of Life ) 10 months ago

Dear Brigita,

What a nice analogy. Just because we do something 20 times a month or more, it may be the first time for that client in more than a decade or two. We need to let them get up to speed with us.

Posted by Dörte Engel, ABC - Annapolis, Bowie, Crofton & rest of Maryland (RE/MAX Leading Edge) 10 months ago

Hi!   Great analogy.   

 

I'm glad that you didn't give up on her.   Off track horses can be a challenge yet they can be so rewarding.  

 

She looks like a beautiful girl.   I hope that the two of you continue to progress as a team.  Take care,  

Posted by Sondra Meyer:, See It. Experience It. Live It. (Star View Real Estate ) 10 months ago

Good morning, Hella!

My horse is my best friend.  She is always there for me and I can count on her not to tell anybody my secrets.

It is up to us to educate the consumer and out clients.  If we don't, then who else will without misinforming them.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, Mike!

There is so much in our industry to know, throwing it out at our clients and the consumers all at once will only confuse them.  We are also teachers and teaching one point at a time is the best way.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, Corey!

A successful relationship is a trusting relationship.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, Paul!

Absolutely!

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, Laura!

The real estate language is foreign to many and can be misinterpreted by those that are unfamiliar with the language.  Defining real estate terms and explaining the steps in simple terms will help curb their anxiety and build a trusting relationship.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, Dorte!

One of the many hats we wear are being teachers and educating our clients in the real estate world.  

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, Sondra!

My Thoroughbred is a wonderful, sweet girl, with a nice temperament.  Since bonding, we are friends for life.

I am one that does not give up.  If one thing does not work, then move on and keeping trying different ways until hitting success.  I am always one that is up for challenges.  Maybe that's why I am also in the real estate business.  Each transaction is different and has it's challenges.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

What a well deserved feature! Such a heart warming story. I love how you used it for business!

Posted by Sharon Tara, New Hampshire Home Stager (Sharon Tara Transformations) 10 months ago

I love your analogy - and bet that you have beautiful relationships with your clients as well as with your very lucky mare.

Posted by Marte Cliff, Your real estate writer (Marte Cliff Copywriting) 10 months ago

Thanks for sharing such a great analogy from your love of horses.

Trust is the #1 reason the consumer chooses an agent to work with.

I highlight your point of clear communications. We can so easily fall into the jargon of the business and forget that the consumer will not understand a thing we are talking about.

Posted by John Wiley, Lee County, FL Real Estate GRI, SRES,GREEN,PSA (Right Move Real Estate Group- EXP Realty) 10 months ago

Trust is always earned and can certainly be done through patience and teaching.

Posted by JL Boney, III, Columbia, SC Real Estate (Coldwell Banker) 10 months ago

Good morning, Sharon!

Thank you.  

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, Marte!

Yes, I do have good relationships with many of my clients.  I end up being their agent for life and we also develop a good friendship.  And I have a wonderful relationship and a close bond with my mare.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, John!

Horses have taught me so much over the years and these points are a few I have learned.

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

Good morning, JL!

Yes, it is!

Brigita

Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) 10 months ago

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